Terms & Conditions

The use of this website and/or our services constitutes your agreement to the following terms and conditions. If you do not agree with any of these terms and conditions, please do not use this website or our services.

• If you are under the legal age of consent for your respective district, you are not allowed to access or use this website or our services.
• You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this website or otherwise.
• By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You also agree to be legally bound by these terms and conditions, which form the entire agreement between you and Owl Publishers.

• "Website": Refers to all online content on the Owl Publishers website pages.
• "Customer," "You," "Yours": Refers to you and/or any other person submitting an order to Owl Publishers on your behalf.
• "Company," "We," "Our": Refers to Owl Publishers, a company registered under the laws of the state.
• "Product or Services": Refers to all services and products provided by Owl Publishers to the customer in accordance with their order.
• "Order": Refers to an order placed via phone or email by the customer to purchase services or products from Owl Publishers. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.

It is essential that you carefully read and understand the refund policy to fully comprehend the privileges and limitations governed by the Owl Publishers Policy. It is your obligation to read these terms and conditions before submitting any order and/or payment to this website.

Due to the nature of our products, we do not accept returns on fulfilled orders.

• If adjustments are required to meet quality standards, such as editing or proofreading, our revision process is available to address any concerns.
• If the final product does not meet the original requirements specified in the order, we will conduct an extensive internal review and either revise or recreate the content at no additional cost.

Revisions are offered as part of our services based on the following:

• Timeline: Revisions can be requested within 5–10 days after the product is marked "Waiting for Customer Approval."
• Process: Customers can request revisions by contacting their assigned project manager via email.
• Ownership: Customers may personally make changes to the delivered content, as it is provided in an editable format and they own the rights to it.

We aim to handle refunds on a case-by-case basis and strive to resolve any issues in favor of the customer.

1. Change of Mind:
   • Prior to project initiation: 100% refund if no work has begun.
   • After project initiation: Partial refunds (up to 5%) may be issued if revisions have been availed.
2. Incompetent Delivery:
   • If the final product does not meet project requirements, we will offer unlimited revisions. If satisfaction cannot be achieved, a partial refund may be processed.
3. Late Delivery:
   • If delivery is delayed due to company fault after multiple attempts to contact us, refunds may be processed after documentary evidence is reviewed.

Refunds must be claimed within 10 days of first submission or order delivery, provided no revisions have been availed. Claims beyond this period will not be entertained.

Refunds will not be issued for the following:

• Minor technical errors (e.g., grammatical issues, missing references).
• Delays caused by the client.
• Low word count complaints.

• Refunds take 5–15 days to reflect and incur a processing fee of $250 or 5% of the order amount (whichever is higher).
• Refunds will only be processed through the original payment method and confirmed via email.

• Prices and discounts for our services are subject to change without notice.
• The company reserves the right to modify or discontinue services (or any part of the content) without notice.
• We shall not be liable for any modifications, price changes, suspensions, or discontinuations of services.

By using this website or availing of our services, you confirm your acceptance of these terms and conditions. If you do not agree to these terms, you should refrain from accessing this website or using our services.

These terms and conditions shall be governed by and construed in accordance with the laws of the respective state where Owl Publishers operates. Any disputes arising in relation to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If you have any questions, concerns, or require further clarification about our Terms and Conditions or services, please feel free to contact us using the following information:

• Email:info@owlpublishers.com
• Phone:(669) 244-4242
• Address: 360 S Market St, San Jose, CA 95113, United States

We are here to assist you and ensure a seamless experience with Owl Publishers.